Privacy Policy

1. Information you provide

Depending on how you use Coachable, you may provide:

• Account information such as name, email address, password, role, and login history.
• Profile information such as avatar, preferred name, pronouns, phone number, timezone, and client or provider profile details.
• Care and wellness content such as appointments, session notes, assigned tasks, goals, milestones, journal entries, mood check-ins, affirmations, soundscape activity, and meditation activity.
• Community content such as circles, posts, comments, likes, aura points, invitations, and join requests.
• Uploaded files and media such as profile photos, journal images, documents, voice notes, coloring submissions, and message attachments.
• Payment and purchase records such as subscription status, marketplace purchases, and aura point purchases. App stores and payment processors handle full payment-card details.

2. Information collected automatically

We may collect device and app information needed to keep Coachable secure and reliable, including:

• Device type, operating system, app version, IP address, identifiers, push-notification tokens, and general diagnostic logs.
• Usage events such as page views, feature interactions, message read state, notification delivery state, and error reports.
• Security signals used to prevent abuse, enforce account protections, and troubleshoot access issues.

3. Optional device permissions

Some features ask for device permissions. You can manage these permissions through your device settings.

• Camera, photos, and files are used when you upload an avatar, journal image, document, coloring page, or other attachment.
• Microphone access is used when you record voice notes or audio content.
• Notifications are used for messages, upcoming sessions, workout timers, reminders, and app updates you enable.
• Location and motion data may be used for distance workouts, maps, route tracking, step counting, speed, and distance estimates when you start those features.
• Local device storage may be used for preferences, encrypted PIN login support, cached media, and in-progress work.

4. How we use information

• To create, secure, authenticate, and maintain your account.
• To provide coaching, client, provider, journaling, messaging, community, fitness, document, and wellness features.
• To sync content across devices and make your selected data available to connected providers or clients.
• To send operational messages, reminders, notifications, support responses, and service updates.
• To process purchases, subscriptions, refunds, balances, and app-store purchase validation.
• To detect abuse, debug errors, improve performance, and maintain service reliability.
• To comply with applicable laws, enforce terms, and protect users and Coachable.

5. How information is shared

We do not sell your personal information. We may share information in these limited cases:

• With your connected provider or client when you use care, messaging, session, task, journal-sharing, file-sharing, or collaboration features.
• With other community members when you post, comment, react, or otherwise participate in public or joined circles.
• With vendors that help us host, store, secure, analyze, notify, email, process payments, and operate Coachable.
• With app stores and payment processors to validate purchases and manage subscriptions.
• When required by law, legal process, safety concerns, fraud prevention, or enforcement of our agreements.

6. Retention and deletion

We keep information for as long as needed to provide Coachable, maintain records, resolve disputes, comply with legal obligations, and protect the service. You may request deletion of your account and associated data by contacting support@coachable.care. Some records may be retained when required for security, legal, billing, dispute, or audit purposes.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including authentication controls, encrypted transport, access controls, and monitoring. No method of transmission or storage is perfectly secure, but we work to reduce risk and respond to security concerns.

8. Children

Coachable is not intended for children under 13. If we learn that we collected personal information from a child under 13 without appropriate consent, we will take steps to delete that information.

9. Changes to this policy

We may update this Privacy Policy as Coachable changes. When we make material changes, we will update the effective date and provide notice where appropriate.

10. Contact

For privacy questions, data requests, or account deletion requests, contact Coachable at support@coachable.care.